“My elderly mother called them because she didn’t have any heat in her condo. The tech looked at her furnace for about 10 minutes and told her she needed a new one. He didn’t troubleshoot it. He didn’t tell her what specifically was wrong with it. Another fellow arrived and agreed with him and quoted her 18k. The tech told her there were water stains on the floor, and there was a lot of rust. We this was quite high of a quote, so my husband went over after work and looked at the furnace. He figured out what was wrong with it. He went to the hardware store,
bought the parts and fixed it. The water stains were old water, stains, years, old, and the rust was surface rust which you could just sand off and paint. I do not trust them. She lives in a 55+ neighborhood.
The tech told her they did lots of work there. Oh, I bet they do. I bet they scare all these people into spending tons of money that they don’t need.”
Thank you for sharing your concerns. I’m sorry to hear that your family left the visit feeling this way. We take situations involving heating systems very seriously, especially when someone has no heat.
Our technicians’ responsibility during a service call is to evaluate the system and provide recommendations based on safety, reliability, and the condition of the equipment they observe at the time of the visit. In some cases—particularly with older systems showing signs of corrosion, water exposure, or multiple potential failure points—they may recommend replacement as the most reliable long-term solution. That recommendation is never meant to pressure anyone, and the final decision is always up to the homeowner.
That said, we never want anyone to feel uncomfortable or uncertain about the information they were given. If you’re open to it, I would welcome the opportunity to review the visit personally and better understand what happened. Please feel free to contact our office and ask for me directly so we can discuss it further.
Thank you for bringing this to my attention.
– Justin