“I requested an estimate for relocating a small baseboard with forced air heat. One of the two technicians–Mark– entered my basement repeatedly shaking his head to indicate he wanted nothing to do with the job, then made up a bogus reason that they were unable to take it (they don’t “FABRICATE DUCTS”). When I pushed back, he insisted I would need to call someone who specializes in metal fabrication and HVAC. This was a simple job, he just didn’t want to be bothered and assumed I was an idiot because I’m a woman and would accept his ludicrous explanation.”
Thank you for sharing your feedback. I’m very sorry to hear about your experience and the impression that was left during the visit. That is certainly not the experience we want anyone to have with our company.
At Gelinas HVAC, we work hard to treat every customer with professionalism, respect, and clear communication. Hearing that you felt dismissed or disrespected is concerning to me, and I take feedback like this seriously.
There are occasions where certain duct modifications fall outside the scope of what our service department is equipped to fabricate in the field, but that should always be explained clearly and respectfully. From your description, it sounds like that conversation did not happen the way it should have.
I would appreciate the opportunity to learn more about what happened and address this directly. If you’re open to it, please feel free to contact me at the office so I can personally look into the situation.
Thank you again for bringing this to my attention.
– Justin