“Big shout out to Sean! He made an emergency call to a 100+ yr old house I was housesitting when the furnace stopped working — on a recent cold rainy Saturday no less. I knew I was in good hands the moment Sean arrived– his expertise, patience, and kindness was obvious. In my book, how people treat each other is just as important as the quality of their work. I’m grateful that Sean was upfront with the cost of the parts and time required to do the job so I could give the information to the homeowners in real time which was clutch to the situation. He also brought attention to things the homeowners should be aware of regarding their furnace and chimney which they appreciated. AND, he left his workspace spotless (no clean up for me, yes!). I went from being super worried to super warm thanks to excellent service. Thanks again all!”
“In the Fall of 2025 my 9 year old Fujitsu Heat Pump started to blink an error code and only worked intermittently. I looked on the Fujitsu website to find who could service it. Gelina HVAC was first on the list and is an “Elite Plus” contractor so I contacted them. I provided them with the model and serial number and a video of the error code. They told me that it was a communication error and they would have to send someone out to diagnose the problem and parts are still under warranty. They said it would be $175/hr with a 1hr minimum. They came to diagnose, spent 2 hours and it cost me $350. They said they would get back to me with a cost to repair.
It took them a few weeks to get back to me and when they called, they told me that my parts were in and wanted me to schedule the repair. I told them that I hadn’t received any communication from them about what the issue is and what the cost is. The person on the phone told me they would check and get back to me. Three or five days later another person called me and told me that my parts were in and wanted me to schedule the repair. I told them again that I hadn’t received a quote or an explanation of the issue and what the repair was. This went on a few times and everytime I told them that I was waiting for a report, quote, information, etc. and was told that they don’t give quotes so I asked how do I know what you are doing and what it’s going to cost me. They said that I don’t, only that they will charge me $175/hr and it will take 4 hours or more. I asked what they were going to do to fix it and they said they didn’t know but they would get back to me. Three or five days later another person called me and told me that my parts were in and wanted me to schedule the repair…..you see where this is going. I spoke with 7-8 people over the course of 4-5 weeks. By the time I spoke with the last person I told them the entire history and that I wanted a quote, report, e-mail, anything that will tell me what they are doing and what the cost will be. She said OK, I’ll send you an e-mail. I said really?! She said yes. I received an e-mail from her a few minutes later that stated they were going to replace 2 boards, 1 relay and 1 fan for the cost of labor of $1400, which is 8 hours! I called her back, she didn’t answer so I left her a message and she never returned my call.
I stewed over it for a month, then my other 9 year old Fujitsu Heat Pump started blinking an error code and working intermittently. With winter coming quick I decided it was time to call someone. I decided to call the next company on the Fujitsu website, which was Northeast Heat Pumps and they are also an “Elite Plus” contractor. I explained to them the issue with my 2nd heat pump, gave them the model number, serial number and video of the error code. They said it would be $175 to diagnose. I then told them the story of my 1st Heat Pump that has an issue that Gelinas had already diagnosed. She said no problem, we can look at that one too. I gave her the model number, serial number and video of the error code. I scheduled a date for diagnosis and confirmed with her that it would be $175 each to diagnose and she said no, $175 total to diagnose both….1/2 the cost of Gelinas for twice the work! Their technician came to diagnose both heat pumps, was there for 2 hours, temporarily fixed the 2nd heat pump and reattached my first heat pump to the wall for $175! I had a written estimate for warranty replacement of the same parts as Gelinas had told me, but the labor cost was only $217 instead of $1400! The 2nd heat pump cost $511 in labor and refrigerant. So for less money than Gelinas I got twice the value. Also, Don, the Northeast Heat Pump technician is friendly, knowledgeable, considerate and quick. He called before and after the appointments and wore booties on his feet to keep my floors from getting dirty. I can’t say enough good things about Northeast Heat Pumps!”
“My elderly mother called them because she didn’t have any heat in her condo. The tech looked at her furnace for about 10 minutes and told her she needed a new one. He didn’t troubleshoot it. He didn’t tell her what specifically was wrong with it. Another fellow arrived and agreed with him and quoted her 18k. The tech told her there were water stains on the floor, and there was a lot of rust. We this was quite high of a quote, so my husband went over after work and looked at the furnace. He figured out what was wrong with it. He went to the hardware store,
bought the parts and fixed it. The water stains were old water, stains, years, old, and the rust was surface rust which you could just sand off and paint. I do not trust them. She lives in a 55+ neighborhood.
The tech told her they did lots of work there. Oh, I bet they do. I bet they scare all these people into spending tons of money that they don’t need.”
Thank you for sharing your concerns. I’m sorry to hear that your family left the visit feeling this way. We take situations involving heating systems very seriously, especially when someone has no heat.
Our technicians’ responsibility during a service call is to evaluate the system and provide recommendations based on safety, reliability, and the condition of the equipment they observe at the time of the visit. In some cases—particularly with older systems showing signs of corrosion, water exposure, or multiple potential failure points—they may recommend replacement as the most reliable long-term solution. That recommendation is never meant to pressure anyone, and the final decision is always up to the homeowner.
That said, we never want anyone to feel uncomfortable or uncertain about the information they were given. If you’re open to it, I would welcome the opportunity to review the visit personally and better understand what happened. Please feel free to contact our office and ask for me directly so we can discuss it further.
Thank you for bringing this to my attention.
– Justin
“I requested an estimate for relocating a small baseboard with forced air heat. One of the two technicians–Mark– entered my basement repeatedly shaking his head to indicate he wanted nothing to do with the job, then made up a bogus reason that they were unable to take it (they don’t “FABRICATE DUCTS”). When I pushed back, he insisted I would need to call someone who specializes in metal fabrication and HVAC. This was a simple job, he just didn’t want to be bothered and assumed I was an idiot because I’m a woman and would accept his ludicrous explanation.”
Thank you for sharing your feedback. I’m very sorry to hear about your experience and the impression that was left during the visit. That is certainly not the experience we want anyone to have with our company.
At Gelinas HVAC, we work hard to treat every customer with professionalism, respect, and clear communication. Hearing that you felt dismissed or disrespected is concerning to me, and I take feedback like this seriously.
There are occasions where certain duct modifications fall outside the scope of what our service department is equipped to fabricate in the field, but that should always be explained clearly and respectfully. From your description, it sounds like that conversation did not happen the way it should have.
I would appreciate the opportunity to learn more about what happened and address this directly. If you’re open to it, please feel free to contact me at the office so I can personally look into the situation.
Thank you again for bringing this to my attention.
– Justin
“your bearded VAN driver of VAN 32 at 7:31AM 9/9/2025 turning left entering Haigis Parkway from Rt1 N
drove his van and tried to muscle his way ahead and squeeze me offroad instead of properly merging
and tried cause an accident or sideswipe near Admirals. I have it all on video since my vehicle is covered in cameras.
I don’t want to make more of a stink about this but I do have it all on video so tell this clown
to behave if he is driving the company van with YOUR logo all over it”
Thank you for bringing this to our attention. I’m sorry to hear about the experience you had this morning. The safety of our team and everyone on the road is extremely important to us, and we expect our drivers to operate our vehicles professionally at all times.
I would like to look into this further so we can review the situation with our team member. If you’re willing, please contact our office and ask for me directly. If you’re able to share the video or any additional details, it would help us address the matter appropriately.
We appreciate you taking the time to let us know.
– Justin
“Your bearded smoking van driver was tailgating me all through a congested area of South Portland down Cottage Rd and over the Casco Bay Bridge on Friday September 12 at 12:20 pm. He then passed me and went on to tail another driver in the other lane. I called in to report him and was told he would be reprimanded. Why not fired? Judging by the other similar review this isn’t his first time driving aggressively. Why do you let these people work for you?”
Thank you for bringing this to our attention and for taking the time to call our office as well. I’m sorry to hear about your experience on the road.
Safety is extremely important to us, and we expect all team members driving company vehicles to represent our company professionally at all times. When concerns like this are reported, we review the situation internally and address it directly with the employee involved.
While we can’t discuss personnel matters publicly, please know that we do take these reports seriously and use them as an opportunity to reinforce our safety expectations with the entire team.
If you would like to share any additional details that may help us review the situation further, you’re welcome to contact our office and ask for me directly.
Thank you again for letting us know.
– Justin