“Big shout out to Sean! He made an emergency call to a 100+ yr old house I was housesitting when the furnace stopped working — on a recent cold rainy Saturday no less. I knew I was in good hands the moment Sean arrived– his expertise, patience, and kindness was obvious. In my book, how people treat each other is just as important as the quality of their work. I’m grateful that Sean was upfront with the cost of the parts and time required to do the job so I could give the information to the homeowners in real time which was clutch to the situation. He also brought attention to things the homeowners should be aware of regarding their furnace and chimney which they appreciated. AND, he left his workspace spotless (no clean up for me, yes!). I went from being super worried to super warm thanks to excellent service. Thanks again all!”
“I requested an estimate for relocating a small baseboard with forced air heat. One of the two technicians–Mark– entered my basement repeatedly shaking his head to indicate he wanted nothing to do with the job, then made up a bogus reason that they were unable to take it (they don’t “FABRICATE DUCTS”). When I pushed back, he insisted I would need to call someone who specializes in metal fabrication and HVAC. This was a simple job, he just didn’t want to be bothered and assumed I was an idiot because I’m a woman and would accept his ludicrous explanation.”
Thank you for sharing your feedback. I’m very sorry to hear about your experience and the impression that was left during the visit. That is certainly not the experience we want anyone to have with our company.
At Gelinas HVAC, we work hard to treat every customer with professionalism, respect, and clear communication. Hearing that you felt dismissed or disrespected is concerning to me, and I take feedback like this seriously.
There are occasions where certain duct modifications fall outside the scope of what our service department is equipped to fabricate in the field, but that should always be explained clearly and respectfully. From your description, it sounds like that conversation did not happen the way it should have.
I would appreciate the opportunity to learn more about what happened and address this directly. If you’re open to it, please feel free to contact me at the office so I can personally look into the situation.
Thank you again for bringing this to my attention.
– Justin
“your bearded VAN driver of VAN 32 at 7:31AM 9/9/2025 turning left entering Haigis Parkway from Rt1 N
drove his van and tried to muscle his way ahead and squeeze me offroad instead of properly merging
and tried cause an accident or sideswipe near Admirals. I have it all on video since my vehicle is covered in cameras.
I don’t want to make more of a stink about this but I do have it all on video so tell this clown
to behave if he is driving the company van with YOUR logo all over it”
Thank you for bringing this to our attention. I’m sorry to hear about the experience you had this morning. The safety of our team and everyone on the road is extremely important to us, and we expect our drivers to operate our vehicles professionally at all times.
I would like to look into this further so we can review the situation with our team member. If you’re willing, please contact our office and ask for me directly. If you’re able to share the video or any additional details, it would help us address the matter appropriately.
We appreciate you taking the time to let us know.
– Justin
“Your bearded smoking van driver was tailgating me all through a congested area of South Portland down Cottage Rd and over the Casco Bay Bridge on Friday September 12 at 12:20 pm. He then passed me and went on to tail another driver in the other lane. I called in to report him and was told he would be reprimanded. Why not fired? Judging by the other similar review this isn’t his first time driving aggressively. Why do you let these people work for you?”
Thank you for bringing this to our attention and for taking the time to call our office as well. I’m sorry to hear about your experience on the road.
Safety is extremely important to us, and we expect all team members driving company vehicles to represent our company professionally at all times. When concerns like this are reported, we review the situation internally and address it directly with the employee involved.
While we can’t discuss personnel matters publicly, please know that we do take these reports seriously and use them as an opportunity to reinforce our safety expectations with the entire team.
If you would like to share any additional details that may help us review the situation further, you’re welcome to contact our office and ask for me directly.
Thank you again for letting us know.
– Justin